Providing the support you need, when you need it.
Our helpdesk is the embodiment of our customer support commitment, helping you to experience optimum service reliability, quality and performance whenever you need it.
You will also be assigned a dedicated Relationship Manager who will always be on hand to provide further support and training as well as being available to attend further meetings / focus groups if required and provide you with the data analysis you will need to show how your service is helping to meet your strategic organisational goals.
We ensure the proactive monitoring and maintenance of our entire video network at all times and with our support expertise and ongoing focus, this helps result in faster fault resolution, and better end user experiences for our customers.
We understand how important it is for you to be able to gauge and report on your use of interpreting support service and fulfilment performance which is why we provide detailed reporting data to show how your Involve Interpreter service is performing for you each month. This service includes simple to understand graphical data that capture Key Performance Indicators (KPIs) such as:
• No of sites connected
• No of sessions requested
• No of sessions connected
• Session time(s)
• Breakdown of languages requested and completed
• Monthly spend by team and as an organisation
Whatever your individual Interpreting requirements, we’ll equip you with a service contract that delivers against all of your project’s key performance indicators. By constantly monitoring them in real time, we’ll ensure you receive the highest levels of support.